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March 20 Categories:

A Message to Our Valued Customers Regarding COVID-19

At ONEIL, our first concern is always the health and safety of our employee owners and those we serve. As such, we are closely monitoring reports from the Centers for Disease Control and Prevention and the World Health Organization regarding COVID-19 and understand that we are facing an unprecedented situation. That’s why I wanted to update you about how we’re approaching the situation at ONEIL.

First, we want to extend our heartfelt well-wishes for a full recovery to those affected by this illness. Our thoughts and prayers are with them and the many healthcare workers who are working tirelessly.   

Second, we are committed to reducing the spread of this illness, which is why we are enacting corporate policy shifts that will reduce health risks while still delivering the highest levels of performance, availability and security to you, our valued customer.

At this time, ONEIL facilities will remain operational during the 15-day period of social distancing established by the White House, but we have directed all non-essential associates to work from home. We’re asking ONEIL teams to work with customers, vendors and each other through digital channels where possible. We have also cancelled all travel for the foreseeable future, enhanced cleaning and disinfecting processes in all facilities, and we continue to encourage adherence to hygiene protocols suggested by the CDC. Our goal is to make these shifts as smooth as possible to ensure seamless product delivery and customer service.

Finally, the ONEIL team remains laser-focused on your success. While many businesses are navigating uncharted territory, our relentless commitment to your success is stronger than ever. Our company was founded on these core values — ethical, innovative, committed, and agile — and these values will continue to guide everything we do with an unwavering loyalty to you. As you navigate your own business needs during this unique period in global history, the ONEIL team is here for you. This moment reminds us that we’re all connected as never before, and we are called upon to be our best selves, with patience, understanding and compassion. On behalf of everyone at ONEIL, we’re committed to partnering with you and persevering together in the days and years ahead. As we go forward, we will update you regarding any additional changes to our workplace-specific plans.

Thank you for trusting us with your business. Please know that we always value your questions, ideas and feedback. As always, your project lead or program manager stands ready to answer any questions or concerns you may have. 


Hernan Olivas

President and CEO, ONEIL