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Doing Business with ONEIL

Customers who work with ONEIL enjoy the capabilities of a large business delivered with the agility and customer service of a small company.

Specifications | Certifications | Security | Contract Vehicles | Mentor Protégé Program | Affiliations

Information Made Easy…it’s our mantra, it’s what we do and just like this, we make doing business with ONEIL easy. For more than 70 years, ONEIL has been the most trusted resource for product support solutions to valuable equipment manufacturers. Our mission is to make equipment safer to use, faster to repair, and easier to maintain. We make complex information easier to understand and apply to create a better user experience and improve business advantage for prime contractors and manufacturers across diverse industries.

Specifications

We understand many popular specifications including, but not limited to:

  • American National Standards Institute (ANSI)
  • American Public Transportation Association (APTA)
  • Conformitée Européeenne (CE)
  • Federal Railroad Administration (FRA)
  • MIL-STD-2361C (U.S. Military)
  • MIL-STD-40051 (U.S. Military)
  • S1000D
  • Society of Automotive Engineers (SAE)
  • Underwriters Laboratories (UL)

Certifications

A Powerful Commitment to Quality

ONEIL’s Quality Management System (QMS) has been certified ISO 9001 compliant since 1999, which is mutually beneficial. Certification involves all phases of work in the company, from writing proposals to delivery of the final product. Two of the main issues certified ISO 9001-compliant companies must adhere to are customer satisfaction and continuous improvement. If a company is lax in these areas, its certification could be put in jeopardy.

ONEIL has a corporate commitment to quality, which is evidenced by the fact that we:

  • Have been doing formal customer satisfaction surveys on completed jobs since 1994.
  • Have used Six Sigma quality measurement techniques since 1997.
  • Have had ourQMS certified ISO 9001-compliant since 1999 (currently ISO 9001:2015).

Our QMS spans the information we produce and the technology used to deliver our products. Specifically, ONEIL’s ISO QMS Quality Manual and Quality Assurance (QA) Plan define our system for documenting quality checks and the disposition process.

Building on our standard approach, we define a solid QA process for each customer and perform multiple in-process quality checks of the material produced:

  1. The first check (100 percent) is made by the lead writer for technical accuracy.
  2. The second check (100 percent) is made by our QA group. They perform a thorough edit, including checks for format, style, readability, and grammar.
  3. A third check is a random sampling by our QA group. Defects found in this QA sampling are documented and stored in a database. Trending reports are issued as requested by the customer.

View our ISO Certificate

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Security

Accountability to the strictest and most comprehensive international security standard

ONEIL’s Information Security Management System (ISMS) achieved ISO/IEC 27001:2013 certification in early 2018. This certification demonstrates that our data security practices and policies are comprehensive, repeatable, and institutionalized. We stay sharp by reviewing and evaluating our system constantly, and having it assessed twice annually by two different third parties ensures we’re not grading our own papers.

What it means to be ISO 27001 certified

ISO 27001 is built on two major cornerstones:

Maintain a Culture, Program, and Policy Dedicated to Protecting Data

ISO ensures security isn’t just an IT problem–it requires top-down executive leadership commitment all the way down to the newest associate. We created an Information Security Management Committee (ISMC) that is a cross-section of the entire company to ensure security is a commitment we all share. The ISMC is charged with all aspects of the ISMS including continuous improvement.

Hard Security Controls

Once the system is in place, policies alone aren’t enough to ensure proper security so ISO 27001 lays out more than 100 hard system controls that must be verifiably enforced. ISO 27001 covers every angle from the human element, computing assets, networks, physical security, risk assessments, managing third parties, vulnerability/malware management, software development, incident management, business continuity, compliance, and much more all the way down to cryptography.

Our commitment

ONEIL customers trust us with some of their most valued intellectual property, and we owe it to them to hold ourselves to the highest information security standards.

View our ISO Certificate

Request More Information

Contract Vehicles

ONEIL is sought out by government and commercial customers because of our reputation for creating the highest-quality product support materials on the market. We offer some of the most comprehensive technical product support materials and learning applications used to extend the lifetime value of mission-critical equipment, manufactured products, and everyday goods that most consumers depend on. ONEIL offers a range of government and commercial contracting mechanisms. These vehicles provide our clients with streamlined, easy-to-use processes and procedures to obtain services and products.

Government Agency Contract Name Contract Number Prime Contractor (Team Lead)
 U.S. Navy SEAPORT-e/Seaport NxG N00178-19-D8230 ONEIL
AMCOM AMCOM Express W31P4Q-15-A-0027 Delta
AMCOM AMCOM Express W31P4Q-16-A-0002 Logicore
AMCOM AMCOM Express W31P4Q-08A-0015 Westar
CECOM GTACS2 WP15P7T17R0005 Newsat
USAF WPAFB DS TAT/HD TAT FA8075-14-D-0002 Booz Allen
USAF OASIS FA8203-18-D-0004 University of Dayton Research Institute

Mentor-Protégé Program

Mentor-Protégé Programs are designed to encourage large or experienced firms to develop the technical and business capabilities of small and diverse firms to enable them to compete more effectively in their given market.

ONEIL’s protégé is the talented EIDOS Technologies, LLC (EIDOS) conveniently and strategically located a mere 31 miles away from Washington D.C.

EIDOS Technologies has expertise in:

  • Enterprise Data Solutions
  • Software/System Design
  • Technical and Helpdesk Support
  • Project Management Support
  • Staffing Solutions

At the forefront of EIDOS Technologies’ company culture are two disciplines — Quality Management Systems and Technology Services, both of which EIDOS is certified ISO 9001 and 20000-1 compliant. We are proud to call EIDOS a partner in the Mentor-Protégé program, and can confidently state the partnership is not only beneficial to both of our companies, but it is also beneficial to you as well. To learn more about Mentor-Protégé programs visit: https://www.dhs.gov/mentor-protege-program

To learn more about EIDOS Technologies, visit: https://www.eidos-tek.com/

Affiliations

ONEIL maintains membership in a variety of organizations that expand our reach as a business and our knowledge as employees. These are some of our affiliations. |View List