Reduce help desk traffic and customer downtime by managing the entire part information life cycle in a unified environment. ONEIL’s parts solution allows you to author new manuals, parts lists, and catalogs and link to multimedia to help with troubleshooting and training.
Even as part vendors and model numbers change, ONePARTS makes it easy for your customers to locate and order the correct replacement part by tracking supersessions and relating relevant data and illustrations. And, as always, we prioritize delivery in a secure environment and complete interoperability with your existing planning systems.
Develop, maintain, and report your parts information in a master parts database to manage the supply chain.
Author, manage, and publish parts lists and catalogs in a secure, real-time environment supported by SLAs to ensure optimal performance.
Link service manuals and multimedia to parts content and use the content to support troubleshooting and training.
Enable eCommerce with online parts ordering and delivery, allowing your customers to easily search parts lists and process orders quickly.
Manage work assignments and workflows in a customized, user-friendly environment.
Role-based, access-controlled mass and global updates save hours of work with real-time validation to help users identify data errors.
No per-seat licensing or end-user costs. Plus, you fully own the data within the database, with no proprietary hooks.