Automate the troubleshooting and fault isolation process.
Uses past success and failure rates along with weighted attributes to compile the order and reduce both repair time and repair costs.
Captures intellectual capital as experienced field technicians develop those comprehensive lists of symptoms, possible solutions, historical experience, and procedures.
Authors can build a library of symptoms, test procedures, and repair procedures and relate those elements together for use by field service personnel.
Procedures have built-in logic based on weighted attributes such as cost, time, availability of parts, crews, or equipment required.
Learns from each use and adjusts likely scenarios. As time progresses, reliability rate of successful procedures increases.
Interoperability with existing systems and the rest of the ONeSOURCE solutions as needed.