Our technical writing services offer you the proven ability to produce simplified instructions for complex machinery regardless of the user's skill level and educational background.

Our goal is to produce and deliver world-class technical publications - on time and in a cost-effective manner. How do we accomplish this? Our technical writers are not only skilled technical authors, they also have outstanding mechanical, electronics, and communication skills. They are adept at developing accurate, detailed, and thoroughly validated information to support your products. At ONEIL, we do everything in-house in order to master your product support needs - inside and out.

What is so special about our Technical Manual process?

We take a multi-disciplinary approach with specialists from every publications area who work closely together to create the best possible product.

  • Technical Writing: ONEIL writers are technicians with broad backgrounds that come from serving customers across many industries. We offer expert-level experience with regard to S1000D compliance.
  • Project Management: Our experienced and detail-oriented PMs keep our customers informed as they manage progress to ensure we meet expectations.
  • Technical Illustrating: Our illustrators work closely with our technical writers and your source data to produce tens of thousands of traditional illustrations and interactive media each year.
  • Parts Cataloging and Provisioning: Our parts specialists utilize broad knowledge and experience to sort through the subtleties of model variations, options, and accessories, and use custom software and automation to produce various commercial and military documents.
  • ISO-Compliant Quality Processes: Once Technical Manuals have passed technical verification they are scrutinized by a dedicated quality team to ensure correctness and adherence to applicable standards.

Our Experience Is Incredibly Diverse

We have developed manuals for thousands of products across a wide range of industries:

  • Consumer
  • Commercial
  • Aerospace
  • Defense
  • Medical
  • Industrial
  • Energy
  • Agriculture
  • Commercial Trucks
  • Tactical Vehicles
  • Planes
  • Trains
  • Boats
  • Medical Handlers
  • Medical Equipment
  • Buses
  • Helicopters
  • Jet Engines
  • Survey Equipment
  • Construction Equipment
  • Elevators
  • ATVs
  • Cranes
  • Industrial Robots
  • Industrial Equipment
  • Mine Clearing Vehicles
  • Satellite Systems
  • Kitchen Equipment
  • Small Appliances

Your finished product can be just a few pages or thousands of pages. We have the resources and processes in place to produce and deliver any type of publication required by our clients.

  • Parts
  • Service
  • Operator
  • Maintenance
  • Troubleshooting
  • Service Bulletins
  • Wiring Diagram Manuals
  • Product Guide
  • Illustrated Parts Breakdown (IPB)
  • Repair Parts and Special Tools Lists (RPSTLs)
  • Work Package IPBs
  • ATA Illustrated Parts Catalogs (IPCs)
  • Interactive Electronic Technical Manual (IETM)
  • S1000D Compliant Technical Publications
  • Aircraft Maintenance Manuals (AMM)
  • Component Maintenance Manuals (CMM)
  • Pilot Operating Handbooks
  • Commercial and Military Operation Manuals
  • Field and Depot Maintenance Manuals
  • System Schematic Manuals
  • Temporary Revisions
  • Commercial Airline Manual Supplementation

Types of Technical Manuals

We produce all types of technical manuals and publications, including a rapidly growing number of requests for our Electronic Technical Manuals (ETM). While many of our clients prefer the benefits and functionality of a full Interactive Electronic Technical Manual (IETM), others realize that their budget and the life cycle of a products may not justify the investment. That's why an ETM is a good choice for many applications associated with short life cycle products and legacy data. One size doesn't fit all. We are skilled listeners, and will work with you to create the best technical manuals for both your current needs and future requirements.

Paper

Paper manuals are traditionally printed technical manuals that are only delivered as paper manuals.

Electronically Indexed Images

These electronic documents are page raster images that have been scanned, not live text. They may link from the Table of Contents to specific pages, and are very inexpensive to produce.

Electronic Scrolling Documents

Electronic scrolling document manuals are page-oriented, live ASCII text with SGML/XML tags. They may use hypertext links to other related areas within the document, and can include multimedia.

Linear-Structured IETM

A technical manual made of linear-structured information that uses SGML or XML, yet still resembles paper documents. A linear-structured IETM is most often viewed as an indexed PDF file.

Hierarchically Structured IETM

IETMS are hierarchically structured manuals and are specifically authored for interactive electronic presentation. They allow for robust cross-referencing between data. IETM data is commonly tagged using SGML or XML and stored in a relational or object-oriented database.

Integrated Process IETM

The Integrated Process IETM allows a user to interact with the technical manual, which in turn allows the manual to interact with different processes. These processes may include expert systems, computer-based training modules, interactive schematics, test equipment, prime equipment diagnostics, and intrusive or remote diagnostics.

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