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LAN Support I

Locations: Miamisburg, OH

LAN Support I provides first level support to end users for computer, software, network, device, and hardware issues. Works with individuals across teams, departments, and offices. May occasionally work with clients directly. Uses discretion and judgement to prioritize, organize, and perform services efficiently.

ESSENTIAL FUNCTIONS:

  • Resolves requests for technical support
  • Manages software, hardware, device, and peripheral inventory
  • Identifies, researches, and resolves technical problems of moderate complexity
  • Installation and troubleshooting of software applications
  • Keeps accurate and detail records relating to resolving issues in applicable software
  • Ability to answer questions to problems related to network services
  • Produces documentation of processes or instructions when required
  • Follows and enforces ONEIL information security policies
  • Perform any other job-related instructions, as requested with reasonable accommodation

WORKING ENVIRONMENT:

  • General office environment; required to use office equipment (personal computer, telephone/smartphone, photocopier); required to sit/stand for long periods of time
  • Required to bend, kneel, stretch, and crawl under desks to install computer equipment
  • Required to lift up to 20 pounds
  • May be required (on short notice) to work overtime/additional hours to meet deadlines; may occasionally require weekend and/or working holidays, as needed

MINIMUM QUALIFICATIONS:

Education:

  • High school diploma or General Equivalency Degree (GED) is required

Experience:

  • A minimum of six (6) months of experience resolving requests for technical support, or completion of one (1) year in a program of related study is preferred

Technical Experience:

  • Intermediate level of proficiency with Windows installation, management, and configuration preferred
  • Experience with MS Office is required
  • PC repair and peripheral installation/troubleshooting is required
  • Basic networking experience is required

Certification / Licensure:

  • Valid driver’s license in state of residency with acceptable driving record is preferred

Knowledge, Skills, Abilities:

  • Good written and oral communication skills
  • Good customer service skills
  • Good problem solving and troubleshooting skills
  • Ability to work with clients (internal and external) as field technician or service desk technician
  • Able to provide technical advice to end-users
  • Knowledgeable in field to skillfully perform assigned tasks
  • Ability to demonstrate knowledge and skill at performing job responsibilities
  • Ability to be self-directed, resourceful and demonstrate creativity to meet job objectives and propose innovative ideas
  • Ability to be cost-effective in completing assigned tasks accurately and within established guidelines and timeframes/schedules
  • Ability to follow established company policies and procedures and customer guidelines
  • Ability to complete assignments on time, which may require overtime to meet deadlines
  • Ability to follow-through on assignments and maintain a high level of integrity
  • Ability to communicate effectively with internal and external personnel according to company guidelines; communicate project status to internal and external personnel
  • Ability to work proactively and efficiently to fulfill job responsibilities
  • Ability to work independently and within a team to accomplish tasks and meet deadlines

The statements contained herein describe the essential functions of this position and is not an all-inclusive listing of work requirements.  Individual may perform additional duties as required, subject to reasonable accommodation.

 

  • Accepted file types: doc, docx, rtf, txt, pdf.