And the winner of ONEIL’s 2018 Robert J. Heilman Passion Fund Award is…

Congratulations, James Wells! ONEIL's Passion Fund Committee is pleased to present its 2018 Robert J. Heilman Passion Fund Award to James, who's worked in our technology group for more than 10 years.

Created in 2017, the Passion Fund serves to honor the legacy of ONEIL's late President, Bob Heilman, by providing a cash award to help fund the passion of one lucky ONEIL associate each year. With a warm demeanor and genuine care for others, Heilman was known for supporting his work "family" and encouraging their successes.

"We're proud to present James with the award, as his vision and dedication are exactly what the Passion Fund stands for. This is a great way to celebrate Bob Heilman's legacy," said Committee member John Stanley.

James was encouraged to apply for the Passion Fund by a co-worker who thought he'd be a great candidate for the award. With nearly 8 years of flying experience under his belt, he's currently working toward his goal of building a composite airplane, which he hopes to complete within 3 years. The $1,200 award monies will help him purchase parts and supplies for the next phase of his project: the fuselage.

And, true to ONEIL values, James has decided to "pay it forward" by donating a percentage of the money to others. He'll be contributing fuel funding to the Daks over Normandy organized paratrooper jump in June 2019, commemorating the 75th anniversary of D-Day.

James has one piece of advice for ONEIL associates who are considering applying for the 2019 Passion Fund Award: Just go for it!

More Documentation Managers are using a CMS for their technical documentation solution- here's why

Proving the need for a Content Management System (CMS) can be challenging for Documentation and Training Managers, but the need to save time and money couldn't be simpler. As part of your role, you're charged with developing and preserving technical documentation to help customers operate and maintain your equipment- this material impacts key partners within your own firm, too. Engineers, operators, trainers, help-desk personnel, and even legal, marketing, and IT groups all rely on the quality of your material in some capacity.

While it's true each business unit has its own priorities, there's a uniform need to improve customer satisfaction, reduce downtime, and intelligently manage content. Decision-makers understand how a CMS can support these needs, but they're under pressure to prove its value. Because we regularly provide clients with technical documentation solutions, we've noticed a few key themes driving demand for CMS implementation. Any of these sound familiar?

  • Legacy data must be maintained, but publication backlog and development cycles are too long, so end users have outdated information- or worse- no support information at all. Reformatting or updating disjointed data with each engineering change or parts upgrade is a drain on your time and resources.
  • Accessibility issues quickly become lead-time pitfalls. If you can't dynamically generate your technical information to distribute to web or mobile environments, your end-users can't get the real-time support they need. And, system integration barriers often exist, making it next to impossible to incorporate necessary information from other business applications.
  • Compliance and language requirements from relevant transit authorities, governing bodies, or industry-specific specifications can put you in the weeds as you work tirelessly to meet standards. The documentation development process can be grueling and costly, not to mention risky. Failing to meet specifications could result in end-user confusion, injury, or worse. Customer safety and your reputation are at stake.

Whether you have files created internally, outsourced to a strategic business partner, or a combination of both approaches, a solution like ONEIL's ONePUBS™ CMS acts as a one-stop-shop with complete authoring, publishing, and interactive delivery of technical content that can be reused, updated, and even translated in real-time. Bonus: it also provides configuration control, tracking and orchestrating updates to conform to the scheduled update cycle.

How's that for traction? Download the ONePUBS brochure to be the MVP of your organization's next technical documentation meeting.

Follow ONEIL from NOLA to Quantico this month

Each year, we travel to dozens of tradeshows, forums, and expositions- and we're certainly keeping the momentum this September. With several scheduled trips around the country, we're looking forward to joining our partners in aerospace, defense, and commercial markets at the events listed below:

September 10-13: S1000D User Forum & ILS Specification Day, New Orleans, LA Hosted by the Aerospace Industries Association and in partnership with the Aerospace and Defence Industries Association of Europe and the ATA e-Business Program, the event focuses on putting S1000D into practice and to share experiences with an ever-expanding international Community of Practice. Attendees of the Forum will hear real use-cases and examples of successful strategies to pave the way for S1000D implementation.

September 12-14: Life Cycle Industry Days, Dayton, OH The overall LCID focus is on life cycle management across weapon system portfolios. Air Force Life Cycle Management Center, National Air and Space Intelligence Center (NASIC), Air Force Research Laboratory (AFRL), and Air Force Sustainment Center (AFSC) will lead discussions on USAF requirements, challenges, and topics of mutual interest to industry and government.

September 16-19: AREMA, Chicago, IL The AREMA (American Railway Engineering and Maintenance-of-Way Association) Annual Conference and Exposition provides an excellent opportunity for members of the railway industry to increase their railroad knowledge, technical expertise, network and a forum for exchanging ideas.

September 17-19: Air Space Cyber Conference, National Harbor, MD As the nation's premier event for defense and aerospace professionals around the world, ASC brings together Air Force senior leaders and experts from government, industry, and academia. From engaging speakers and panels focused on airpower, space, and cyber developments to the technology exposition featuring the latest technology, equipment, and solutions for tomorrow's problems, the conference has something for everyone.

September 25-27: Modern Day Marine, Quantico, VA Modern Day Marine is co-sponsored by Marine Corps Base, Quantico, the Exposition's home base. MCB Quantico, home to the Combat Development Command and the Marine Corps Systems Command, is responsible for setting requirements, developing equipment and systems and purchasing the equipment and systems that the Marine Corps will rely on in the years to come. These vital and unique functions play a large part in positioning Modern Day Marine as the premier military equipment, systems, services and technology exposition.

Will your team be attending any of these? Jot down the ONEIL booth numbers so we can connect at the event. Keep up with us on LinkedIn for updates, too!

ONEIL’s "Exceptional Quality" recognized at Harris Supply Chain Conference

In case you missed it on Business Insider, we recently visited the Harris Technology Center in beautiful Palm Bay, Florida, where we were presented the "Exceptional Quality" Supplier Award during the Harris Supply Chain Conference. ONEIL Director of Operations, Erik Shelton, shared his thoughts on behalf of the team:

"We're pleased to receive Harris' "Exceptional Quality" Supplier Award, as we've prided ourselves on superior strategic partnerships and delivering world class quality to our customers for more than 70 years. This award is a clear indication of our continued commitment to excellence, to Harris, and to our nation's Warfighters."

As Harris' strategic partner in the U.S. Army's Modernization of Enterprise Terminals (MET) Program's Integrated Logistics Support and Products, we proudly develop Interactive Electronic Technical Manuals (IETMs) to support our troops with the mission-critical tools they depend on in the field. The IETMs we produce allow the user to easily interact with complex information- anytime, anywhere- when expedience and accuracy matter most.

It's easy to see why we're an authority in this domain: nearly 40% of our team has prior military experience and intimate understanding of the tools needed for mission readiness. Also easy to see: we're receiving a growing number of IETM requests from our customers.

The MET Program also announced ONEIL has maintained a zero-defect record with the Program since 2012, stating ONEIL "has been a great partner supporting a number of product lines over the years. Their continued support has allowed PdM WESS to provide quality technical documentation and training to the SATCOM Community at large. They have always been open to and willing to implement improvements when identified to improve support to the Warfighter."

Congrats on a job well done to each of the ONEIL team members who contributed to this effort and who continue to provide exceptional quality to our customers each day.

Pictured left to right: Electronic Systems Supply Chain Senior Director Carrie Eubanks, ONEIL Program Manager Mike Grammer, ONEIL Director of Operations Erik Shelton, Electronic Systems Vice President of Operations Robert Kirsch.

Solve these 3 problems (and more) when you integrate interactive parts manuals

Keeping accurate, updated parts documentation on long-life equipment is a never-ending task. Part models and vendors change frequently, rendering your material outdated and virtually useless when it's needed most. During inevitable equipment failure, how can your team efficiently identify and replace the parts they need to get back in gear?

After properly troubleshooting the issue, your mechanics are tasked with getting replacement parts in-hand right away. Lead time matters, and you need a streamlined solution to simplify the process for your field technicians, help desk personnel, dealers, and procurement teams.

Meet ONEIL's ONePARTS™ parts management and delivery system, serving logistics, parts management, and e-Commerce to manage your supply chain:
  • Interactive, user-friendly, and accessible remotely.
  • Compatible with your eCommerce or ERP system to facilitate easy ordering.
  • Decrease equipment downtime while driving after market part sales.

When you partner with ONEIL to integrate an interactive parts manual, your entire organization benefits. With infrastructure that allows your techs to self-serve anytime, anywhere, they're less likely to need the support of help desk personnel who could put lead times at risk by providing outdated information. Handle times decrease, diagnostic information is captured to help predict future failures, and warranty costs are reduced as unnecessary part replacements become a thing of the past.

Our customers tell us interactive parts manuals are a game-changer in streamlining operations and keeping the end customer happy. Whether you're managing a fleet of motor coaches or aircraft, our team of technical illustrators and industry experts puts the right information in the right hands at the right time. It's what we do best.

ONEIL's ONePARTS interactive parts data management and delivery system has no per-seat licensing or end-user costs. No hooks, just solutions. Contact our experts to learn how this tool can put your business in the fast lane.

Experts in aerospace product support: ONEIL to host breakfast briefing

We're thrilled to announce our plans to host our first-ever breakfast briefing on Thursday, August 30, at our Miamisburg, Ohio, headquarters. Themed "Trends in Aerospace Product Support," ONEIL CEO Hernan Olivas will discuss emerging topics in aerospace product support such as changes to the landscape and AR/VR's role in end user consumption. Guests will be treated to complimentary breakfast as well as the opportunity to network with peers in the industry.

"We believe this is an important event for ONEIL and the aerospace community. As leaders in product support, we're proud to share key insights and trends we're seeing in the way we support our aerospace customers." - John Mayes, ONEIL Aerospace Business Unit Manager

Our customers know we're the best at what we do. We've been in the product support business for more than 70 years, serving aerospace, commercial, and defense markets. Because of our rich history and expertise in the field, we're proud to partner with the Ohio Aerospace Institute to present this event free of charge. Regional aerospace professionals are encouraged to attend.

Registration is required for the breakfast briefing and space is limited... find more details and register now!

From Dayton to Orlando, ONEIL has a busy summer ahead

We got our start in the Dayton region in 1947 and have been proud to call the area "home" ever since. While product support will always be our core business, we're also in the business of collaboration, which means we invest a lot of time into relationships old and new. Whether we're meeting with partners in the Dayton area or boarding a plane to Oklahoma, our customers know they can rely on us for unmatched service and support.

July 9-14: APSCON 2018, Louisville, KY APSCON (Advancing Public Safety Aviation Conference) sets the standard for excellence in public safety aviation. Presented by Airborne Public Safety Association (APSA), we're looking forward to conference sessions, exhibitions, and social events with our aerospace peers.

July 17-19: The Wright Dialogue with Industry Dayton, OH We're right at home in the Birthplace of Aviation! Hosted by DaytonDefense, this 3-day event offers comprehensive presentations, panels, and individual sessions related to aerospace research and development.

August 14-16: Tinker and the Primes, Midwest City, OK Over the past 12 years, Tinker and the Primes has developed a reputation for attracting hundreds of aerospace, defense, and government contracting businesses and organizations. Tinker and the Primes provides information, education, and access to business opportunities during this 3-day event.

August 15: UAS Midwest, Dayton, OH Back on our home turf, this year's UAS Midwest will assist with strategically supporting each of our goals towards enhancing this dynamic growth sector. The event includes networking, project updates, and industry research insights.

August 18-21: ACPC, Orlando, FL Dubbed "the most productive aviation conference worldwide," this conference provides both a professional and social agenda, giving each attendee the opportunity to develop relationships and gain insight to support everyday business decisions.

No matter where our travels take us, ONEIL's Dayton-based team is at its best when building relationships. Take a look at where we'll be in 2018 and let us know if you'd like us to make a pit stop in your neck of the woods. We'd love to grab a coffee and tell you how our product support solutions can solve your biggest pain points!

Increase productivity, reduce cost by (properly) troubleshooting downtime in the first place

Unscheduled downtime is one of the biggest challenges fleet managers face. Equipment failure, maintenance, and staffing issues all contribute to lost revenue as the clock ticks. And chances are, you're underestimating the cost of downtime to your organization's bottom line.

Speedy repair is critical for getting back on the road, but what if the problem wasn't diagnosed properly to begin with?

Human troubleshooting yields inconsistent results. Even with similar training, your mechanics likely take unique approaches to problem-solving. You want to ensure decisions are made using streamlined methodology, regardless of potential gaps in knowledge or experience. You wonder if troubleshooting procedures could be shared in a knowledge base to promote consistency in maintenance activities.

A retiring generation is taking industry knowledge with them. Baby Boomers are retiring at a rate of 10,000 per day, leaving your team with unprecedented generational turnover and decades of lost tribal knowledge. Leaders are not only tasked with replacing a retiring workforce but onboarding incoming personnel to dependably maintain and service the fleet. You want a way to streamline – or better yet, automate – troubleshooting protocol.

Historical data is often lost or underreported. Instead of being dismissed as bygones, your team's historical insights should be considered in planning and reporting. Guiding the troubleshooting path is especially important when working with long-life, mission-critical equipment whose downtime directly impacts your customers. You need a field knowledge model with rich logging capabilities to capture, pinpoint, and even engineer design improvements.

Fortunately, decision-based troubleshooting logic exists. It's possible to reduce the potential for human error, leverage historical data, and deliver intelligence and interactivity at the point of use, all while reducing downtime and expense. ONEIL'S ONeMIND Suite solves costly pain points by:

  • Building a library of symptoms and repairs and connecting those elements together to support field technicians
  • Continuously learning and adjusting probable scenarios, increasing reliability rate over time
  • Capturing intellectual capital as field technicians develop comprehensive lists of symptoms, possible solutions, and procedures
  • Leveraging built-in logic based on weighted attributes such as costs, time, availability of parts, help, or equipment required for each procedure

What's more, ONeMIND can be paired with our other diagnostic tools to deliver a comprehensive diagnostic and delivery system. Contact the ONEIL pros to learn how our suite of solutions can set you miles ahead of your competition.

Join ONEIL in congratulating Miamisburg senior Bailey Cook!

The ONEIL team is proud to have awarded its largest-ever scholarship to local high school senior Bailey Cook. Presented at Miamisburg High School's Senior Awards Night, our own Troy Kaper awarded Bailey with the Larry E. O'Neil Scholarship in the amount of $3,000.

"We are pleased to present Bailey with the Larry E. O'Neil Scholarship, as we're confident she'll continue to succeed in her educational endeavors," said Kaper.

Named after our company founder, the Larry E. O'Neil Scholarship is awarded each year to a local student who demonstrates community involvement and strong academic achievement, and is highly recommended by academic leaders. Selecting a winner from a pool of qualified applicants was a tough choice for ONEIL's Helping Hands Committee, who organizes the scholarship along with other community service initiatives.

"ONEIL is proud to serve the Miamisburg community. The Helping Hands Committee looks forward to upcoming initiatives as part of our mission to support our neighbors, including the continuation of this scholarship, as well as our Adopt-a-Family and Back to School Shoes programs," Kaper continued.

While Bailey hasn't yet decided which university she'll be attending, she intends to remain in Ohio and major in media arts. The ONEIL team wishes her all the best as she furthers her education!

We encourage students interested in applying for the Larry E. O'Neil Scholarship in 2019 to watch our blog and our Facebook page for details to come.

Step one in supporting mission readiness: the right technical training

What makes a product launch successful? Even with flawless design and innovative purpose, your product is only as good as the end user's ability to understand and use it effectively. In both commercial and Defense initiatives, proficient technical training is critical to mission success. But what if your organization lacks bandwidth?

"Cost, enabling core business functions, and solving capacity issues are primary drivers to outsource. Leading practice organizations use outsourcing to drive transformational change and improve business results." Source: Deloitte, Global Outsourcing Survey

Relying on a strategic business partner can be an effective solution for various reasons, but keep in mind, not all partner prospects offer the same level of value and expertise. Understanding your potential partner's approach to training can prevent problems down the line... inefficient processes, inaccurate material, or lack of industry knowledge to name a few.

With more than 40 years of experience developing adult training programs—a natural extension of our core product support services—ONEIL knows a thing or two about successful training approach.

Your training partner should have proven, hands-on experience in the market you serve. For example, the majority of ONEIL's training team are former instructors in the military and have security clearance, making us a clear leader in DoD contract vehicle training. We're so confident in our expertise that we guarantee Government acceptance of our support and training materials.

Is your training partner also a respected leader in technical documentation? It's most practical to build training material alongside supporting source material to ensure accuracy and efficiency. This is particularly true in the Defense industry, as Government regulations prohibit equipment from going out in the field until the accompanying training package is completed and approved. Look to an expert in both domains.

Does your training partner take a one-size-fits-all approach? ONEIL doesn't. When building a custom training program, we believe it's crucial to tailor material to the learners' abilities and experiences. The overall design should be easy-to-understand, promote retention, and be applicable to the learner's primary function.

ONEIL has traveled to remote locations across the world to conduct on-site training. We're particularly experienced with training military personnel and creating materials that adhere to Mil-Spec standards. If you prefer to keep instructor-led training in-house, we can prepare the materials and train your instructors. Contact us to talk about our multi-faceted approach to training.

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