Go digital: 3 ways intelligent schematics make field support easier

One thing MRO, Fleet, and Field Support Managers have in common: they're sick of highlighters. The more complex their equipment, the more intricate the schematics, which means technicians spend a lot of time fumbling through binders of multi-sheet diagrams, then manually tracing wires and connectors to get to the root of failure. Simply put: the troubleshooting process is painful.

Let's work smarter.

Converting your electrical, pneumatic, or hydraulic diagrams to a digital environment is the first step in simplifying workflow (and reducing frustration). When your crew can quickly maneuver through the technical data they need--whether they're in the office or in the field--you'll notice a few major benefits:

  1. Reduced downtime (and therefore, cost). Why should troubleshooting be so labor-intensive? You've heard your techs mention it can take longer to trace back to the failure point than to actually repair the issue. With an intelligent schematics solution like ONeVIEW™, wires and components are hotspots, circuits are "turned on" via colorizing, component details are enriched, and the user can easily zoom and pan between sheets without missing a beat. And, with the option for could-based delivery, users can get the information they need anytime, anywhere.
  2. Reduced human error. Trying to keep your place as you leaf through several reams of paper to determine where that ground wire leads? Good luck. ONeVIEW's interactive interface allows users to interact with schematics by clicking into customizable, color-coded lists with direct links to the component they're searching for. It'll bookmark relevant areas and even populate a list of associated components. Make things even easier by tapping associated attachments to see exploded-view images for a clear, visual indication of what the real-world part looks like.
  3. Better training. A new generation is replacing your retiring field techs--do you have a plan to maintain that knowledge? Intelligent schematics are user-friendly and include the 3D renderings this generation expects. ONeVIEW even offers training modules and videos to catch your team up to speed now and in the future with automatic updates as equipment changes over time.

We're well-regarded in many industries for our product support solutions, and with good reason.

Let us introduce you to our ONeVIEW intelligent schematics solution and take your from-to processes from lifeless to interactive. Download the ONeVIEW brochure when you're ready to ditch the highlighters for good.

Solve these 3 problems (and more) when you integrate interactive parts manuals

Keeping accurate, updated parts documentation on long-life equipment is a never-ending task. Part models and vendors change frequently, rendering your material outdated and virtually useless when it's needed most. During inevitable equipment failure, how can your team efficiently identify and replace the parts they need to get back in gear?

After properly troubleshooting the issue, your mechanics are tasked with getting replacement parts in-hand right away. Lead time matters, and you need a streamlined solution to simplify the process for your field technicians, help desk personnel, dealers, and procurement teams.

Meet ONEIL's ONePARTS™ parts management and delivery system, serving logistics, parts management, and e-Commerce to manage your supply chain:
  • Interactive, user-friendly, and accessible remotely.
  • Compatible with your eCommerce or ERP system to facilitate easy ordering.
  • Decrease equipment downtime while driving after market part sales.

When you partner with ONEIL to integrate an interactive parts manual, your entire organization benefits. With infrastructure that allows your techs to self-serve anytime, anywhere, they're less likely to need the support of help desk personnel who could put lead times at risk by providing outdated information. Handle times decrease, diagnostic information is captured to help predict future failures, and warranty costs are reduced as unnecessary part replacements become a thing of the past.

Our customers tell us interactive parts manuals are a game-changer in streamlining operations and keeping the end customer happy. Whether you're managing a fleet of motor coaches or aircraft, our team of technical illustrators and industry experts puts the right information in the right hands at the right time. It's what we do best.

ONEIL's ONePARTS interactive parts data management and delivery system has no per-seat licensing or end-user costs. No hooks, just solutions. Contact our experts to learn how this tool can put your business in the fast lane.