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Home > Industries Served > Consumer/Industrial


Graphics Technology
ILS and Parts Cataloging/Provisioning
Technical Manuals

Product Support is Our Core Business

At ONEIL, we create high-quality product support information and apply technology solutions to connect it to your users, supply chain, and business systems. Product support information is not a sideline business unit - it is our core business. We have nearly seventy years of experience in the areas of technical writing, illustration, logistics support analysis, Interactive Electronic Technical Manuals (IETM) development, training, and e-Learning.

We offer a complete range of services that include logistics support analysis, provisioning documentation, technical writing, illustration and visualization, training, and a variety of data integration and technology solutions.

Our goal as a partner is to make doing business with us easy. We are experienced in all areas of documentation and product support, and can design a plan and schedule that will meet your needs. ONEIL can accomplish as much of your requirements as needed or assist you with a particular difficult task.

Contact us for a quote, and let one of our experienced managers answer all of your questions in order to create an accurate plan, schedule, and cost estimate for you.

Flexible Authoring and Publishing Solutions

ONEIL is highly flexible and provides authoring and publishing solutions based on your specific needs. We are adept at adapting our processes to work inside our customers' existing authoring and publishing environments. Our writers have experience with military content systems as well as those used by the biggest names in aerospace. Alternatively, we frequently provide a complete technical data authoring and publishing environment compliant to most industry specifications through our ONePUBS™ system, which can also deliver serial or tail-number specific documentation to the end user.

Maximize the Value and Versatility of your Data with ONePUBS™

By applying our technology and software tools we maximize the value of your data. Integrated solutions are customized to your specific product support needs. ONEIL will allow you to reduce costs by efficiently reusing data across your manuals set, training, and marketing materials. We'll also manage translation requirements, reduce helpdesk traffic and increase your revenue through parts sales.

This long-term solution will reduce your overall cost of developing and maintaining information over your entire product life-cycle.

Technical Publication Development

Our consumer and industrial clients rely on us to create timely, high-quality information to support their products. The spectrum of products we have supported during our sixty-plus years in the business extends from kitchen appliances to construction equipment, from lawn-mowing tractors to satellite communication systems. Without quality product information, the task or product support becomes much more difficult, more expensive - and more annoying to your customers!

Regardless of your need, ONEIL can customize the proper balance of capacity, expertise, and technology, to meet the need. Some customers have only required our help to get through a difficult challenge, while others have chosen to outsource their publications effort to ONEIL and focus totally on their own core business. ONEIL offers the following advantages to outsourcing your technical publications:

  • Access to wealth of publication expertise and up-to-date industry knowledge
  • Access to our large staff of writers, editors, illustrators, and other documentation specialists.
  • You can focus on your own job duties, knowing that your outsourced work is in the hands of reliable experts
  • You'll get the efficiency of process improvements, workflow, and modern, technologically-appropriate software

A Path to the Future

When the time is right, we can customize your information with our integrated technology solutions, allowing you more high-value customer engagement, improved cycle time, and better first-time yields for the maintenance cycle. ONEIL will also efficiently manage translation, warranty, and help desk expenses, while projecting your business globally. We specialize in standards-based solutions and data structures that stand the test of time, and we scale our solutions to the ever-changing technology horizon. ONEIL will protect your data, making sure it is always yours to use as you need without any proprietary entanglements.