A Powerful Commitment to Quality
O'Neil sets a high standard for quality in documentation creation and management systems. More than just a standard, it is a central tenant of the entire O’Neil organization. In fact, quality is at the heart of our company’s value statement:
We develop quality product support information and solutions to ensure customer satisfaction, reliable delivery, optimized technology, and maximized value.
O'Neil is an ISO-certified company and has been since 1999. We were upgraded to the new 9001:2000 Standard in December 2003. Our certificate number is 3116. We have a formal documented Quality Management System (QMS), and it is designed to ensure continuous quality improvement. All O'Neil work flow is governed by written process directives, and specific quality responsibilities and controls are defined. Our QMS is available to users electronically through our corporate intranet. We have on call and use an ISO consultant to help keep us informed of the latest changes that are occurring in the new standard. We also have an ISO Management Representative on staff who keeps our management team informed of the status of our quality and our performance metrics.
Being ISO certified is a benefit to our company as well as to our customers. ISO involves all phases of work in a company from writing a proposal to shipment of the final product. The two main issues that ISO-certified companies must adhere to are customer satisfaction and continual improvement. If a company is lax in these, their certification could be jeopardized. All work processes must be strictly adhered to, and all are documented by a work procedure or work instruction. This ensures that all employees perform their duties in a similar and consistent way. We have at least two internal audits per year and two external (third party) audits per year. These are to monitor or check our progress and make sure we are doing what we have said we will do.
We also work in conjunction with many of our customers' quality programs. Several use Six Sigma. We have a certified Six Sigma Black Belt on staff to oversee quality measures in support of their requirements.