The equipment is down. The customer turns to your parts documentation–it's a moment of truth. Will he quickly find the correct part number? Can you get the part to him overnight? If you can't say yes to both, you risk losing a lot more than the order for the service part.
If your company is preparing to deliver your newest products or systems to government agencies or commercial customers, you need accurate parts publications and realistic spare parts forecasts based on the cost of components and failure rates. And, you may need to provide data and documentation to the Government for their provisioning requirements.
The O'Neil Parts Cataloging and Provisioning Group has successfully supported over 300 manufacturers of all sizes and product lines and has seen the benefits of the various methods these companies employ. The "lessons learned" from each new situation are applied to succeeding projects to ensure the most effective and comprehensive program for all clients.
Developing paper, CD, DVD, or Web-based parts catalogs and associated documentation require knowledge and experience. Understanding how to handle various model configurations, options, accessories, and required illustration formats are just a few of the factors to be considered. Tapping into the diverse experience of O'Neil catalogers will make those decisions easier.
The capabilities and expertise of O'Neil logistics specialists are based on the solid experience of producing provisioning documentation and parts catalogs for various commercial companies (including those complying with ATA requirements) and all branches of the U.S. military. We have worked on projects involving equipment with fewer than 100 line items to major programs with over 100,000 line items. These programs include Illustrated Parts Breakdown Manuals (IPBs), Repair Parts and Special Tools Lists (RPSTLs), Work Package IPBs, ATA Illustrated Parts Catalogs (IPCs), Class I through Class V Interactive Electronic Technical Manuals (IETMs), and online/Web-based (XML) formats. Leveraging the parts data from one source throughout the delivery spectrum is critical to the success and quality of your program.
In the process, O'Neil specialists have gained a thorough knowledge of the myriad of specifications and standards used in industry and have established an excellent rapport with numerous government agencies. Because of our wide range of clients, we have experience with many specifications. Some of these specifications are:
O'Neil has developed its own software to facilitate the production of various commercial and military documents. By continually updating both hardware and software and by mastering the latest state-of-the-art equipment, O'Neil personnel are able to anticipate client requirements. New avenues of technology are constantly researched to achieve higher degrees of success. O'Neil's goal is to produce and deliver "World-Class" parts data on-time and in a cost-effective manner.