Case Studies
Heavy Equipment Manufacturer
Appliance Manufacturer
Hobart
Case Study — Appliance Manufacturer
A major appliance manufacturer first contacted O'Neil in August of 1999. The first area of service was for O'Neil to author service manuals for new appliances. They provided one of their products to O'Neil to study and develop the repair procedures. O'Neil illustrators developed the photographs and illustrations. O'Neil also prepared installation instructions and performed validations by watching customers perform appliance installation procedures. Although 99.5 percent of customer installations were already successful, their Six Sigma quality program drives a significant reduction of the remaining one half percent.
The second area of O'Neil services to this manufacturer was to learn their current file structures for 40,000 parts manuals. O'Neil developed a process to extract the art and text (from two different databases) and to link the two, then publish the 50,000 or more illustrations with related part lists onto a set of four CD-ROMs (a total of 2,500,000 parts). The process is now very automated. Each month O'Neil extracts the current source data, compares for differences, and publishes a fifth CD-ROM to about 3,000 subscribers. O'Neil publishes these CD-ROMs using Web technology and has shown the manufacturer how to post this data on their Web site.
The third area of O'Neil services to this manufacturer was extracting Pro/Engineer (Pro/E) solid model files from their system creating the many illustrations needed for service and parts manuals. They have been impressed with O'Neil skills in working with CAD and solid model files.
Over the past few years they have continued to expand the services purchased from O'Neil.