About ONEIL
A Powerful Commitment to Quality
ONEIL sets a high standard for quality in all of our client solutions. More than just a standard, it is a central tenet of the entire organization. Our quality policy reads:
“We develop quality product support information and solutions to ensure customer satisfaction, reliable delivery, optimized technology, and maximized value.”
ONEIL has been an ISO-certified company since 1999. We upgraded to the 9001:2008 Standard in November 2009. Our certificate number is 3116.
Quality Management System
We have a formal documented Quality Management System (QMS), designed to ensure continuous quality improvement. Our work flow is governed by written process directives, and specific quality responsibilities and controls are defined. Our QMS is available to users electronically through our corporate intranet. We have an ISO Management Representative to keep our management team informed of the status of our quality and our performance metrics.
ISO Certification
ONEIL’s ISO certification is a benefit to your company as well as ours. Certification involves all phases of work in the company, from writing a proposal to shipment of the final product. The two main issues that ISO-certified companies must adhere to are customer satisfaction and continuous improvement. If a company is lax in these areas, their certification could be put in jeopardy.
Work Processes
All of our work processes defined by a procedure or work instruction that must be strictly followed. This ensures that all employees perform their duties in a similar and consistent way. We have at least one internal audit per year and one external (third party) audit per year. These are to monitor our progress and ensure that we are doing what we have said we will do.
ONEIL also works in conjunction with our client’s quality programs. Several use Six Sigma. We have a certified Six Sigma Black Belt on staff to oversee quality measures in support of their requirements.